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Shipping & Returns

General Information

The Enerskin team strives to provide state-of-the-art technology and the best customer service available. We handle all our customers’ inquiries in a timely and efficient manner.

Feel free to contact our Customer Service team at or chat with us online.

Return policy

If for any reason you are not 100% satisfied, let us know via email at or chat with us online between 9am to 6pm EST Monday to Friday. We will get started on the return or exchange process right away.

Return shipping and exchanges are subject to a restocking fee (10%).

Unfortunately, customer-damaged products are non-refundable.  

Shipping details

  • First-time shipping is free for any orders over $100 in the 50 United States and Puerto Rico.
  • Return shipping and exchanges are subject to a restocking fee (10%).
  • International orders are $19.99 up to 3 items. 

Shipping time

  • Most orders are processed within 24 hours. Shipping within United States takes up to 5-9 business days.
  • International orders take up to 20 days for delivery.
We offer express shipping for $19.80 which usually takes up to 2-4 business days.

International Shipping

Packages may be held by customs and delayed. International packages cannot be tracked once they leave the United States. Be patient with the international shipping process. It will always take longer than domestic shipping.


Taxes, Tariffs, and Duties

In the event that customs charges a fee to have your package complete international travel, the customer will be liable for the additional cost. These fees would be incurred once the package has arrived at the destination country.